richard is showing us what happened. it shakes, slows down, this time, the machine does complete the load. still, sears wanted richard to be happy. >> he said come down pick out a new machine. >> sears let richard swap his machine with a special setting for small loads. >> i'm thrilled. >> so far richard says it has done shawl loads without a problem. it's not just kenmore other front loaders can be sensitive so wash items of similar weight as well as similar color in the same load. boy like to thank sears. >> that is a lot of sorting. >> yes. >> a major shake up tonight from the hall of power. the resignation from general david pait trayus. >> what do you have to get shot? i was maenlly wounded.:h"3 >> also tonight a veteran denied benefits he deserves and a woman lost her job for taking his side. stay with us. another half ho i'm only in my 60's... i've got a nice long life ahead. big plans. so when i found out medicare doesn't pay all my medical expenses, i got a medicare supplement insurance plan. [ male announcer ]